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Working At Netflix

by Laura Schneider
for About.com

More Netflix Information

From the Netflix corporate website, the following are “8 Great Reasons to Work at Netflix”

  • Netflix delights

    Connecting people with movies they’ll love is why Netflix exists.

    Really loving a movie doesn’t happen all the time – but when it does, it is intense. You can’t get it out of your head. You think about it a lot and you tell your friends all about it. Often you feel changed merely by the experience of having watched the movie. Everyone wants to see more “wow” movies like that.

    But such gems are unique to each person, which makes it very hard to find them in the ocean of 65,000 movies that span decades of filmmaking.

    Using the technology and community of the Internet, we help our customers select movies tailored to their individual tastes, so they love more of the movies they watch.

    We’ve been very successful in delighting people . Netflix is ranked #1 in customer satisfaction across all of ecommerce and above other great companies such as Apple and Amazon in independent studies not commissioned by Netflix.

    When you wear Netflix clothing in public, it is not uncommon to have strangers approach you to.exclaim “I love Netflix!”. Over 90% of our subscribers say they would recommend Netflix to friends.

    And we’re stretching to make Netflix better every day.

    Our passion for helping connect people to great movies is not all altruistic. When people love the movies they watch, they become more passionate about movies, and that helps our business. And as we continue to grow, we are, in turn, able to deliver more movie titles thus increasing customers’ delight. As a Netflix employee you can take pride in knowing you are contributing to a service which is so highly enjoyed.

  • We're democratizing movie distribution

    Producers of small films struggle to get their films promoted. Many go undiscovered forever. We’re changing that. We promote good small films as widely as big films.

    Our promise to filmmakers is simple: make a film that our customers love, and we will feature it as aggressively as the biggest Hollywood hit.

    For example, Hotel Rwanda is a small movie that few people saw in the theater when it was released in 2004. But Netflix subscribers rated Hotel Rwanda highly, so our system promoted it widely on our site.

    Hotel Rwanda is now one of the top 10 films of all time on Netflix, outperforming such blockbusters as Wedding Crashers and The Bourne Supremacy, all due to its high user ratings and our satisfaction-seeking website.

    As we grow, the market for small films grows, giving a voice to filmmakers everywhere.

  • We pay well

    We believe that one outstanding employee does more and costs less than two adequate performers. Thus, we try to pay at the top of the market for all our key positions. Our compensation practices are guided by market rates and performance, rather than seniority or resume.

    We focus primarily on a strong salary total compensation, rather than on bonuses and perks. Additionally, we offer investment vehicles such as fully-vested stock options granted every month, an employee stock purchase program, and a company-matched 401K program to allow employees to make decisions specific to each individual’s financial plans.

  • Our values are real

    Some organizations have lofty value statements however, often they are rooted more in aspiration than in practice.

    To understand the true values of an organization, watch how people interact with one another, who gets promoted, and who is let go.

    At Netflix we value – and reward – the following nine behaviors. The more these sound like you, the more likely you will thrive at Netflix.

    Judgment:Your judgment calls turn out well (people, technical, business, and creative judgment calls). Your insights are influential and important. You are an expert at what you do and a source that other employees look upon for guidance.

    Productivity:You are very effective in getting work done. What you accomplish amazes people.

    Creativity:You are inventive. You re-conceptualize issues to come up with innovative but practical solutions to hard problems.

    Intelligence: You think broadly and strategically. You make subtle connections others miss. You absorb large amounts of information rapidly. You learn fast. You can change directions rapidly when appropriate.

    Honesty:You are known for your candor. You avoid partial truth and tinted truth. You are non-political and straightforward when you disagree with others. You only say things about people you will say to their face.

    Communication:You are effective communicating both in meetings and 1 to 1. You practice Seek First to Understand, then to be Understood.

    Selflessness:You are perceived to be guided by what you think is best for Netflix, rather than best for yourself. You are ego-less when it comes to finding the best ideas and interacting with others.

    Reliability:Colleagues perceive they can depend upon you. You are not prone to flakiness, anger, or impulsiveness.

    Passion:You care deeply about Netflix success and your colleagues know it. Your thirst for excellence is infectious and inspiring.

    Each year we conduct a 360 degree review during which we give feedback to, and receive feedback from, individuals with whom we work The very core of these reviews lies in the nine values stated above. You will discover how well folks think you are doing and you will learn ways in which your colleagues believe you can improve going forward. Most people find it refreshingly honest and healthy and are reminded of how we actually live our values.

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